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Documentation

  • Introduction

    • Overview of the application

    • Benefits of using the application

    • System requirements

  • Getting Started

    • How to sign up for an account

    • How to download and install the application

    • How to log in to the application

    • How to set up your account

    • Firewall Configuration

  • Using the Application

    • Overview of the user interface

    • How to invite customers to download the screen sharer

    • How to start a screen sharing session

    • How to join a screen sharing session

    • How to transfer files between connected computers

    • How to restart the client computer remotely

    • How to manage user access rights with predefined user groups

    • How to switch between multiple connected computers

    • How to access previous events and view time spent on issues

  • Troubleshooting

    • Common issues and solutions

    • Contacting technical support

  • Security

    • Overview of the security features

    • How the application encrypts data

    • How the application protects against unauthorized access


Last modified on: 2024-09-19

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Remote Desktop Application - Fast and Secure Remote IT Support - SupportHopper™
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