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Frequently Asked Questions

Installation and Compatibility

How do I install the remote desktop software?
Is this software compatible with my operating system?
Do I need any specific hardware to run this software?

Other

How can I remotely access my desktop screen via the internet?
Is Supporthopper an alternative to AnyDesk or TeamViewer software?
What is remote support system?

Security

Is my screen sharing session encrypted?
What are the measures taken to ensure my privacy?
How does the software work behind firewalls and VPNs?
How stable is the service?

Support and License

What kind of support is available if I run into issues?
Are there any free versions or trial periods available?
How do I report a bug or request a new feature?
What are the advantages of paid remote desktop solutions over free ones?
How does purchasing a new license affect the expiration date of my existing license?

Usage

How do I share my screen with another user?
Can I transfer files while screen sharing?
How many users can view my screen at once?
How do I update the software to the latest version?
Is there a mobile app version that supports remote screen sharing?
How can I manage access permissions in the remote desktop application?
Is there an option to transmit audio during a remote desktop session?

Remote Desktop Application - Fast and Secure Remote IT Support - SupportHopper™
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