Common issues and solutions

Common application issues include connection problems, slow performance, compatibility, and error messages. We offer solutions and our support team for assistance.

Although we have made every effort to ensure a seamless experience while using our application, you may still encounter some issues from time to time. Here are some common issues and possible solutions:

  1. Connection issues: If you are having trouble connecting to the remote computer, make sure that the network connection is stable and that the remote computer is turned on and connected to the internet.
  2. Slow performance: If you are experiencing slow performance while using our application, it may be due to high network traffic or low system resources on the remote computer. Try closing unnecessary applications or restarting the remote computer.
  3. Compatibility issues: Our application is designed to work with Windows 10 and above. If you are using an older version of Windows, you may encounter compatibility issues.
  4. Error messages: If you receive an error message while using our application, please take note of the error code and contact our support team for assistance. We will do our best to resolve the issue as quickly as possible.

If you encounter any other issues while using our application, please contact our support team for further assistance.