Remote Access and Support Software
Provides fast screen sharing and remote support with our remote desktop application.
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Remote Desktop Application
This remote support software is designed for support teams and freelancers, our software streamlines receiving screen shares from clients, facilitating quick and efficient problem-solving. It's built for ease, saving time, and enhancing remote support capabilities.
Your support team side
To enable screen-based support solutions through our platform, support team members are encouraged to sign up, followed by downloading and setting up our intuitive software on their devices. This process is quick and straightforward, allowing for immediate engagement in interactive assistance with end-users.
Your customer side
To obtain screen-based remote support through our platform, users seeking assistance only need to download and initiate our application on their computer. The streamlined design allows use without the necessity for full installation, ensuring a quick and simple setup.
Who is Our Ideal Customer?
Our remote desktop solution is tailor-made for desktop application developers, small and medium-sized businesses requiring a robust customer support system, and freelancers managing remote clients through desktop sharing sessions.
If you're part of a team or a solo freelancer providing real-time customer support, our software is designed for you. Our unique feature allows access to previous sessions on the same PC, enabling you to understand the issue context quickly through desktop sharing and save valuable time by not starting from scratch.
In addition to facilitating efficient problem-solving via desktop sharing, our remote desktop software provides insightful metrics for assessing performance. Whether you're a team manager looking to evaluate your customer support team's effectiveness or a freelancer keen on self-improvement, our software's reporting feature offers a clear overview of your efforts and areas to focus on.
So, if you're a desktop application developer, a business in need of an advanced customer support tool, or a freelancer aiming for better collaboration, improved customer service, and insightful performance metrics through desktop sharing, our remote desktop software is the tool you need.
Features
- Administrator: This group would have full access and control over the system, including the ability to add, modify or delete users.
- Power User: This group would have access to advanced features and functionalities, such as generating reports, managing data exports, or customizing settings.
- Regular User: This group would have standard access to the system, including basic functionality such as viewing data, inputting data, and managing their own account settings.
- English
- French
- German
- Hungarian
- Italian
- Romanian
- Spanish
How to get started with SupportHopper?
Quick setup guide for SupportHopper: Register for free, initiate, and share with customers for remote support.
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Safety
- Our remote desktop application employs the latest security technology protocols to encrypt all data and protect against unauthorized access, ensuring compatibility with the operating system it runs on. This guarantees that all communication between users is secure and confidential, effectively preventing sensitive data from being exposed to third parties.
- For increased security, a unique and randomly generated password is used every time a connection is established. This extra layer of security helps to protect against unauthorized access, and ensures that only authorized users are able to connect to the remote desktop sharing session.
- We take our customers' security very seriously, and as such, we never store sensitive data about their computers. All data is transferred in an encrypted format over our secure system, providing an extra layer of protection against potential security breaches.
Still Have Questions?
We understand that every organization has unique needs and circumstances. If you still have questions or if there's anything you're unsure about, we're here to help.