1. Introduction

ProgramTECH Ltd. is committed to protecting your privacy. This privacy policy (the "Policy") explains how we collect, use, and disclose your personal information when you use our website (the "Website", and our paid screen sharing software (the "Software", SupportHopper™-Remote Desktop Application). By using the Website or the Software, you agree to the terms of this Policy.

2. Information We Collect

We may collect the following types of personal information:

  • Contact information, such as your name, email address, VAT number, and postal address, when you create an account on the Website or purchase the Software.
  • Usage information, such as your IP address and the version of the Software you are using, when you use the Software.
  • The screen sharing software logs all connections between the supporter and the client. This includes the date and time of the connection, the identity of the parties involved, and other relevant information.

3. How We Use Your Information

We use your personal information for the following purposes:

  • To provide you with the Software and any related services.
  • To process your purchase of the Software and send you related information, such as purchase confirmations and invoices.
  • To send you promotional emails and other marketing communications, if you have opted in to receive such communications.
  • To recognize and block suspicious activity, such as attempts to hack into the software or to use the software for malicious purposes.

4. How We Share Your Information

We may share your personal information with the following third parties:

  • Payment processors, in order to process your purchase of the Software.
  • Service providers, such as hosting providers, who assist us in operating the Website and the Software.

5. Security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmitting or storing data is completely secure, and we can guarantee the security of your personal information.

6. Your Rights

You have the right to access, correct, or delete your personal information. You also have the right to object to the processing of your personal information and to withdraw your consent to receive promotional emails and other marketing communications. To exercise these rights, please contact us at

7. Changes to the Policy

We may make changes to this Policy from time to time. We will notify you of any changes by updating this Policy on the Website. Your continued use of the Website or the Software following any such changes constitutes your acceptance of the new Policy.

8. Contact Us

If you have any questions about this Policy, please contact us at