How to access previous events and view time spent on issues

To enhance customer support record keeping, our screen sharing and desktop sharing software logs all essential session data, including the start time, duration, and participants involved. Additionally, the support staff can add comments and notes for each session, facilitating future reference. This feature establishes a detailed history of each support session, making it convenient to access previous events and view the time spent on specific issues. By integrating this functionality, support agents can gain insights into their interactions and continually improve their service delivery through a transparent and accountable system.