Price
Our pricing is simple: it's determined by the number of team members who need to initiate remote desktop sessions simultaneously. Regardless of your team's size, each user can manage up to five sessions at once, and there's no limit to the total number of users you can have.
Understanding Concurrent Users
Each example below depicts a unique situation based on the number of support team members engaging with customers simultaneously.
One concurrent user
Single Support Connection
Your support team
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Your customer
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Let's imagine you have a support team of three members. In this case, only one of your team members is helping a customer by connecting to their screen. No matter how large your team is, as long as there's only one connection happening at the same time, this counts as a single concurrent user session. Think of it as having a conversation; even if there are multiple people in the room, only two are actively participating in the exchange.
Multiple Connections, Single Support
Your support team
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Your customer
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In this scenario, you still have your team of three support members. This time, one team member is helping two customers simultaneously, perhaps working on two screens at once. Regardless of whether these two screens belong to two different customers or a single customer using two devices, this still counts as one concurrent user session. It's similar to a person multitasking, handling two tasks at the same time.
Two concurrent user
Multiple Supports, Multiple Connections
Your support team
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Your customer
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Finally, imagine your team of three, but this time, two team members are each helping a customer simultaneously. This could be two team members helping two different customers or two team members helping a single customer on two screens. In this case, since two different support members are involved concurrently, this counts as two concurrent user sessions. It's like having two separate conversations going on at the same time.