Welcome to the Release Notes page. Here, you can find detailed information about the updates and changes made to various components of SupportHopper. Keeping track of these changes is crucial to ensure that you are always using the most up-to-date version of the software, benefiting from new features, bug fixes, and security improvements. This page is regularly updated, so check back often to stay informed about the latest developments.
| Component | Date | Version | Description |
|---|---|---|---|
| Sharer | 2024-09-12 | 24.3 | The sharer application now launches with the highest possible privileges. If started by a user with administrator rights, it automatically runs as an admin and displays a small shield icon in the upper left corner. If not, it runs with the user's permissions. This update simplifies screen sharing for all users without the need for elevated permissions. |
| Sharer | 2024-08-13 | 24.2 | Windows Firewall handling. Desktop shortcut creation for viewing past sessions. Version check removed from the sharer (no longer alerts about newer versions). |
| Operational Processes | 2024-07-17 | We’ve updated the license expiration notification email to provide more detailed and factual information to our customers. The revised email now includes specific details regarding the expiration process, ensuring that clients are fully informed about their license status and any necessary actions they may need to take. | |
| Website | 2023-10-23 | SupportHopper.com is now available in Hungarian in addition to English. The applications continue to support English, French, German, Hungarian, Italian, Romanian, and Spanish languages. | |
| Operational Processes | 2023-08-22 | We’ve introduced a new feature to enhance communication during the 30-day free trial. Customers will receive periodic emails updating them on their trial progress, including how many times and for how long they’ve used the software, and offering support if needed. An additional email will be sent towards the end of the trial, ensuring customers are informed about their usage and providing a final check-in before the trial concludes. | |
| Website | 2023-05-09 | We’ve added new queries and charts to the admin panel for session tracking. This enhancement provides administrators with more detailed insights and visual data representations, helping them better understand session activities and trends. |
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