Our service includes two distinct apps: one for clients and another for support teams. Clients can easily share their screen for fast help, enabling a seamless remote connection. Support team members gain a clear view of the client's screen through this remote connection. They can review past help sessions, see which colleagues have also assisted, and track the time spent on each issue. By offering separate apps, we ensure that both clients and support teams have the necessary tools to solve problems quickly and effectively, leveraging the power of remote connections.
To enable screen-based support solutions through our platform, support team members are encouraged to sign up, followed by downloading and setting up our intuitive software on their devices. This process is quick and straightforward, allowing for immediate engagement in interactive assistance with end-users.
To obtain screen-based remote support through our platform, users seeking assistance only need to download and initiate our application on their computer. The streamlined design allows use without the necessity for full installation, ensuring a quick and simple setup.
Our remote desktop solution is tailor-made for desktop application developers, businesses requiring a robust customer support system, and freelancers managing remote clients through desktop sharing sessions.
If you're part of a team or a solo freelancer providing real-time customer support, our software is designed for you. Our unique feature allows access to previous sessions on the same PC, enabling you to understand the issue context quickly through desktop sharing and save valuable time by not starting from scratch.
In addition to facilitating efficient problem-solving via desktop sharing, our remote desktop software provides insightful metrics for assessing performance. Whether you're a team manager looking to evaluate your customer support team's effectiveness or a freelancer keen on self-improvement, our software's reporting feature offers a clear overview of your efforts and areas to focus on.
So, if you're a desktop application developer, a business in need of an advanced customer support tool, or a freelancer aiming for better collaboration, improved customer service, and insightful performance metrics through desktop sharing, our remote desktop software is the tool you need.
Remote Desktop Application - SupportHopper
Copyright © ProgramTECH Ltd. 2023