What is remote support system?

A remote support system is a technology solution that allows technical experts to connect to another computer or network over the internet. This enables them to diagnose, monitor, and resolve system or software issues remotely, without needing to be physically present. This approach significantly eases providing fast and efficient support to customers, reduces response times, and improves customer satisfaction by offering immediate assistance with technical queries.

Related:

• How can I remotely access my desktop screen via the internet?
• Is Supporthopper an alternative to AnyDesk or TeamViewer software?